Frequently asked questions

Forward missed or after-hours calls to your Joe's Help number. The AI receptionist answers, asks qualifying questions about your services, and sends you a clean lead summary by email or SMS.

Service businesses that lose jobs to missed calls—HVAC, plumbing, electrical, cleaning, landscaping, and similar trades. If callers ask about services, availability, and next steps, Joe's Help can help.

Most teams finish onboarding in under an hour: create an account, add your services, set up call forwarding, and take a test call. We guide you through each step.

Caller name and callback number when available, what they need, service area or timing details they shared, and notes that help you follow up without replaying the call.

The Calls view may show that analysis was skipped or is unavailable if the transcript is missing, invalid, or too long, or processing fails. Booking is separate. OpenAI summarizes what was said during the call, including scheduling discussions. Linked appointment details are added from stored booking records without AI and show their current recorded status, including later staff changes. Check that status and Google Calendar before retrying a booking.

As the workspace owner, go to Calendar → Settings, open Manage beside the Google connection, choose Disconnect, and confirm. This removes the connection credentials, disables assistant booking, and attempts to revoke access with Google. You can also remove Joe’s Help from the connected account’s Google Account connections. Neither action deletes existing Google events or records already stored by Joe’s Help.

Email hello@joeshelp.com from the address associated with your account. Identify your workspace and the records concerned, such as transcripts, recordings where available, call summaries, Google-related data, or appointment records. We may need to verify your identity and authority; information needed for legal or security obligations may be retained. Disconnecting Calendar or opting out of model training does not automatically delete data. Read retention and deletion in our Privacy Policy.

We bill answered conversation time on your AI receptionist line. Short wrong-number or hang-up calls typically use only a few seconds; usage rounds fairly per call.

Yes. Upgrade or downgrade anytime. Changes apply on your next billing cycle unless you need a mid-cycle adjustment.

Most carriers support conditional call forwarding to a dedicated number. If you are unsure, we walk you through setup during onboarding.

Uploads provide information for your receptionist to answer callers. Joe’s Help uses ElevenLabs and its model providers for voice conversations, and the OpenAI API for transcript-based post-call summaries. We do not use or permit our AI providers to use transcripts or conversation data to train AI models. The Privacy Policy explains sharing, retention, and deletion.

Monthly plans are month-to-month. You can change between Starter, Professional, and Business at any time.